All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Items offered on our website are only available for delivery onsite or to addresses in Canada. Any shipments outside of Canada are not available at this time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:
Ben Eoin, NS
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
No refunds will be given on season memberships as of opening day for the 2023 season.
No refunds will be given on snow school programs as of first session for the 2023 season.
No refunds will be given on discover lessons unless proper notice is provided within 24 hours of lesson time.
No changes or refunds will be given on express ticket purchases unless due to a property closure.
No changes or refunds will be given on tubing passes unless due to a property closure.
No credit can be given for any unused purchases nor used toward any future purchases.